FAQ

Shipping FAQs - ComputersDirect

1. What are the estimated delivery times for different states in Australia?

Our estimated delivery times vary by state:
• Victoria (VIC): 5-10 days
• New South Wales (NSW), South Australia (SA), and Australian Capital Territory (ACT): 7-10 days
• Queensland (QLD), Northern Territory (NT), Western Australia (WA), and Tasmania (TAS): 7-14 days
Please note that these are estimates and actual delivery times may vary.

2. Which shipping providers does ComputersDirect use?

We partner with several reliable shipping providers to ensure efficient delivery of your orders. These include:
• Australia Post (eParcel)
• Fastway Couriers
• Allied Express
• Toll

3. How can I track my order?

We provide tracking numbers for all shipments. Once your order is dispatched, you'll receive an email with your tracking information. You can use this number to track your package on the respective courier's website.

4. Are there any areas where ComputersDirect doesn't ship?

While we strive to reach most Australian postcodes, there are some remote areas we cannot deliver to. Additionally, bulky items may have delivery restrictions in certain states. If you're unsure about delivery to your area, please contact our customer service team for assistance. Or check our Shipping Policy for further information

5. What should I do if my item arrives damaged?

If you receive a damaged item, it's important to note the damage at the time of delivery. Take clear photos of the damage and report it to us within 48 hours, including these photos. We'll work with you to resolve the issue promptly.

6. Can I cancel my order after placing it?

You can cancel your order within 48 hours of placing it without any charge. However, cancellations made after 48 hours will incur a \$30 fee plus return shipping costs.

7. How are refunds processed?

All refunds are issued to the original payment method used for the purchase. This ensures secure and traceable transactions.

8. Do I need to provide a specific type of address for delivery?

Yes, some of our courier partners require a non-PO Box address for delivery. To ensure smooth delivery, we recommend providing a physical street address when placing your order.

9. Are there any specific restrictions for remote areas or bulky items?

Yes, there are some restrictions:
• Certain remote postcodes are undeliverable. We recommend checking with our customer service team or Shipping Policy if you're unsure about your area.
• Bulky items may have additional delivery restrictions depending on the state. These restrictions are in place to ensure safe and efficient delivery.
• For specific information about your location or the item you're interested in, please contact our customer support team.