REFUNDS POLICY
REFUNDS POLICY
At Computers Direct, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not fully satisfied with your order, our REFUNDS POLICY is designed to make the return and refund process as simple and straightforward as possible.
Eligibility for Refunds
You may request a refund or exchange within 30 days of receiving your order. To be eligible, the product must be unused, in its original packaging, and in the same condition that you received it. Items that are damaged due to misuse, improper installation, or unauthorized modifications will not qualify for a refund.
How to Request a Refund
To initiate a refund, please contact our customer service team through our Contact Page with your order number and details of the issue. Our team will guide you through the return process and provide you with any necessary shipping instructions or labels.
Return Shipping
Customers are responsible for the cost of return shipping unless the product was received damaged, defective, or incorrect. In such cases, Computers Direct will cover the return shipping costs and provide you with a prepaid return label.
Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 to 10 business days.
Please note that shipping costs are non-refundable, and any original shipping fees paid are not returned unless the return is due to our error.
Exchanges
If you wish to exchange a product for the same item or a different one, please follow the refund process first. Once your original product is returned and the refund is processed, you may place a new order for the replacement item.
Damaged or Faulty Products
In the rare event that you receive a damaged or faulty product, please contact us immediately. We will work quickly to resolve the issue by providing a replacement or full refund at no extra cost to you.
Final Notes
Computers Direct reserves the right to refuse refunds if the return policy conditions are not met. We value your trust and strive to offer a hassle-free experience. If you have any questions or concerns about our REFUNDS POLICY, please don’t hesitate to contact us.
Thank you for shopping with Computers Direct. Your satisfaction is our priority.
Australian Competition and Consumer Commission (ACCC) – Consumer Rights
This official government resource explains consumer rights under Australian Consumer Law, including refunds, returns, and product guarantees.
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